Thank you for shopping with us and reviewing our returns policy.
If you are not satisfied with your online purchase, simply contact our customer service department at ShopTaylor@Taylor.com within 30 days from the date of purchase. The following conditions apply:
- Returns for Stock Checks and Tax Forms only, Non Stock Business Forms, Glue Set Forms and Personalized Forms returns are not allowed.
- Product must be in original packaging and in re-saleable condition for credit to be issued (Exception: see Defective Returns below).
- Returns must be initiated within 30 days of the purchase date.
- Some returns could be subject to a restocking fee.
- Customer errors must be returned at their expense.
- All merchandise will be inspected once received.
No unauthorized returns of Tax Forms will be accepted. Authorized returns will be issued with a minimum restock fee of 25% of product cost, excluding shipping charges. Returns only accepted within 30 days of invoice date through December 31st of the calendar year. Prior approval and return goods (RG) number must be obtained before returning stock. Absolutely no returns after December 31st of the calendar year of which the forms were purchased.
Determining if a product is defective will be based upon each manufacturer’s guidelines. Once product is deemed defective, we will issue credit.
Damaged in Transit
- Obviously damaged in transit, refuse delivery. If carrier left premises, immediately contact us. Do not open box until after inspection by carrier. If you open a delivery and then notice product is damaged or missing return all product and packaging to the box until after it is inspected.
- Repackaging product for return.
- All products must be returned in original packaging including Styrofoam inserts end caps, etc.
- All printers and equip must be returned unopened and sealed in original packing, otherwise products are considered used and not returnable.
- We cannot give credit on any product when either the product or manufacturer’s boxes have been written on or otherwise marked in any way.
- All products must be shipped in protective outer boxing with RMA# clearly printed on outside of shipping box. Any product returned without the RMA# on outside will be returned to sender.
If you have further questions about returns, please contact us.